With Competitive Bidding poised to take hold in Wisconsin on July 1st, home medical equipment providers like KHS are trying to look out for the Medicare beneficiaries who have come to trust and depend on us for decades.
Along with other HME leaders, we are teaming up to ensure beneficiary voices are heard. The American Association for Homecare and People for Quality Care (PFQC), are partnering to offer the Beneficiary Complaint Hotline, an 800 number dedicated to Medicare beneficiaries with complaints about their access to home medical equipment and service.
The line will be staffed 24 hours, seven days a week by a People for Quality Care live operator, who will take the beneficiary’s name, location, and a brief summary of the issue. With the caller’s permission, the complaints will be forwarded to a local Medicare ombudsman for resolution and added to a list of complaints which will be presented to Congressional members.
The hotline, which rang live on June 18, should be used by all for complaints about access. The number to call is 1-800-404-8702.